Store information

Returns, refunds and cancellations

Updated 15 October 2026

This policy explains when you can return a piece for a refund, ask for a replacement, or cancel an order with Trends By Rashmi, and how refunds work.

1. At a glance

Returns for a refund: within 5 days of delivery.

Replacements (another size, or a fresh piece if yours is damaged, defective or not what you ordered): within 7 days of delivery.

Custom and made-to-measure pieces are not returnable, except for a fault in our workmanship, which we will put right.

2. How to ask

Signed in: open the order in Account → Orders, choose "Return or replace" on the piece, pick a refund or a replacement and tell us what went wrong. Photos help us review it quickly. You can follow each request in Account → Returns. Guest orders: contact us with your order number. You can reach customer care through the contact form on our Contact page (/contact). We reply personally.

3. What can be returned or replaced

Pieces must be unused, unwashed and unaltered, with their original tags and packaging. We cannot accept pieces that have been worn, washed, altered at your request, or damaged after delivery.

Custom-made, made-to-measure and altered pieces cannot be returned for a refund unless they are faulty (see section 10).

4. Damaged, defective or wrong items

If a piece arrives damaged, defective or different from what you ordered, tell us within 7 days of delivery, with photos of the piece and its packaging. We will replace it, or refund it in full, including any shipping charge you paid, and we arrange or pay for its return.

5. What happens next

Sending a request does not by itself approve a refund or replacement. Our team reviews it and replies with next steps, including how to send the piece back. When it reaches us we inspect it. After inspection we approve the refund or send the replacement, and you can see each step in your account.

6. Refunds

Approved refunds are made to your original payment method. We initiate them within 7 working days of approving the inspection; your bank or card issuer may take a further 5 to 10 working days to show the credit. For returns that are not due to our error, the original shipping charge is not refunded, and we tell you any return shipping cost before you send the piece.

7. Replacements

A replacement is the same piece in another size or a fresh piece, subject to stock. If it is not available, we refund you instead.

8. Cancelling an order

Before payment: your pieces are held for 15 minutes while you pay. You can cancel an unpaid order from checkout or your account and the pieces are released straight away.

After payment, before dispatch: contact us as soon as possible. If the order has not been dispatched, we cancel it and refund the full amount to your original payment method.

After dispatch: the order can no longer be cancelled; please use the return process once it is delivered.

We may cancel an order and refund it in full if a piece is unavailable, if there was a clear pricing error, or if we suspect fraud. We will tell you why.

9. Boutique appointments and booking fees

Confirmed appointments can be cancelled online up to 12 hours before the start time; after that, please contact us. A ₹200 booking fee confirms your appointment. It is adjusted once against a custom order placed from this consultation. Our team will share how to pay when they confirm your time.

10. Custom and made-to-measure orders

Custom pieces are made for you, so they cannot be returned or replaced for change of mind or fit preference after you have approved the measurements. If there is a fault in our workmanship, we will alter or remake the piece. An advance paid for a custom order can be refunded in full if you cancel before we start cutting or sourcing for it; after that, we refund only the part of the advance not yet spent on your piece.

11. Questions and complaints

Complaints are handled by the person responsible for grievances at Trends By Rashmi. Raise one through the contact form on our Contact page (/contact) and choose "Complaint or grievance". We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.

Nothing in this policy affects your rights under Indian consumer protection law.