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Terms & conditions
Updated 15 October 2026
These terms apply when you use the Trends By Rashmi website, create an account, buy from us or book our boutique services. Please read them with our privacy policy, cookie policy, shipping policy, and returns, refunds and cancellations policy.
1. About us
Trends By Rashmi is an Indian clothing and boutique business. You can reach customer care through the contact form on our Contact page (/contact). We reply personally.
2. Who can use the website
You must be 18 or older to create an account, place an order or book an appointment. By doing so you confirm that the details you give are true and your own.
3. Your account
Keep your password private; you are responsible for activity on your account. You can sign out other devices from Account → Security and delete your account from Account → Privacy and data. We may suspend an account that is used for fraud, abuse or to break these terms, and we will tell you why unless the law prevents it.
4. Products, images and descriptions
We describe our pieces as accurately as we can. Some product images are studio images digitally generated from photographs of the actual piece, and colours vary between screens, so small differences in shade, print placement and embroidery are normal. If the details matter to you, contact us before ordering. Sizes follow the measurements we give; ask us if you are unsure.
5. Prices
Prices are in Indian rupees (INR) and include applicable taxes. Shipping is shown before you pay: free when your items total ₹2,499 or more before any offer discount, otherwise ₹149. If a price is clearly wrong because of an error, we will tell you and you may cancel for a full refund.
6. Placing an order
When you check out, the pieces are held for 15 minutes while you pay. Your order is confirmed only when payment is successfully received and verified with our payment provider. We may cancel and fully refund an order if a piece is unavailable, if we suspect fraud, or if there was a pricing error.
7. Payment
Online payments are processed securely by Razorpay, using cards, UPI, net banking or wallets as offered at checkout. We never see or store your full card number, UPI PIN or net-banking details. You receive a payment receipt for every successful payment. Cash on delivery is not available.
8. Offers
Offer codes have the conditions shown with them (for example first order only, minimum order value or expiry). One code per order unless stated otherwise.
9. Delivery
We deliver within India. Charges, timings and tracking are explained in our shipping policy.
10. Returns, refunds, replacements and cancellations
Returns for a refund are accepted within 5 days of delivery, and replacements within 7 days of delivery, on eligible pieces. The full rules are in our returns, refunds and cancellations policy. Asking for a return does not by itself approve a refund; we confirm after receiving and inspecting the piece.
11. Boutique appointments
Booking online sends a request; your time is confirmed only when our team contacts you. A ₹200 booking fee confirms your appointment. It is adjusted once against a custom order placed from this consultation. Our team will share how to pay when they confirm your time. Confirmed appointments can be cancelled online up to 12 hours before the start time.
12. Custom and made-to-measure orders
We share a quotation before starting. Work begins after you accept the quotation and pay any advance we ask for. Delivery dates are estimates that depend on fittings and your approvals. Cancellations and refunds of custom orders follow our returns, refunds and cancellations policy.
13. Photos and content you share
When you upload reference or evidence photos, you confirm you have the right to share them. You allow us to use them only to provide your service. They are visible only to you and our authorised staff.
14. Acceptable use
Do not misuse the website: no fraud, fake orders or reviews, attempts to access other people's information, scraping, or interference with security. We may block access and report unlawful activity.
15. Intellectual property
The website, the Trends By Rashmi name, text and images belong to us or our licensors. You may not copy them for commercial use without our written permission.
16. Liability
We are responsible for loss that is a foreseeable result of our breaking these terms or of our negligence. We are not responsible for delays or failures caused by events outside our reasonable control. Nothing in these terms limits any right you have under Indian consumer protection law.
17. Changes
We may update these terms. The version shown when you place an order or book applies to that order or booking.
18. Law, complaints and disputes
These terms are governed by the laws of India. Complaints are handled by the person responsible for grievances at Trends By Rashmi. Raise one through the contact form on our Contact page (/contact) and choose "Complaint or grievance". We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it. If we cannot resolve a dispute together, the courts with jurisdiction where our business is registered will decide it, without affecting your right to approach a consumer commission.