Store information

Shipping policy

Updated 15 October 2026

This policy explains how Trends By Rashmi delivers your order.

1. Where we deliver

We deliver to addresses in India. We do not currently ship internationally. If we cannot serve your PIN code, we tell you before dispatch and refund the order in full.

2. Shipping charges

Shipping is free when your items total ₹2,499 or more, counted before any offer discount. Below that, shipping costs ₹149 per order. The charge is shown in your bag and at checkout before you pay. There are no other delivery fees, and prices include applicable taxes.

3. When your order ships

Orders are processed only after payment is confirmed. Ready-to-wear pieces are usually dispatched within 2 to 4 working days of payment. Delivery usually takes a further 3 to 7 working days depending on your location. These are estimates, not guarantees; festivals, weather and courier delays can add time. Made-to-measure and custom pieces follow the timeline agreed with you.

4. Tracking

When your order is dispatched we add the courier name and tracking number to your order. You can see them in Account → Orders, or on the Track your order page (/track-order) with your order number and the email or phone you used.

5. Delivery problems

Please check your address and phone number at checkout. If a delivery attempt fails or a parcel is returned to us, we will contact you to arrange re-delivery. If the parcel looks damaged when it arrives, please note this with the courier and contact us with photos within the replacement window in our returns, refunds and cancellations policy.

6. Contact

You can reach customer care through the contact form on our Contact page (/contact). We reply personally.